www.fedex.com

FedEx understands there is no such thing as a “glide path” to sustained profitability and market leadership in our industry. Instead, we’re continually applying new information technologies, strategic management initiatives and aggressive marketing strategies to better connect with customers, reduce operating costs and improve profitability.

Company History:

FedEx Corporation specializes in overnight delivery of high-priority packages, documents, and heavy freight. The company created the overnight air-express industry virtually singlehandedly in the 1970s; its success was such that by the 1990s it faced the sincerest form of flattery: increasing competition from rival carriers. However, FedEx’s continued mastery of logistics and its ability to track packages during the shipping process has enabled it to retain its leadership role in the express air cargo industry, as well as act as a moving warehouse for numerous corporate and individual customers. It operates in 211 countries, and serves all of the United States, providing 24-to-48-hour delivery of valuable, time-sensitive cargo to any destination worldwide.

FedEx was founded as Federal Express Corporation in 1971, by 28-year-old Memphis, Tennessee, native Frederick W. Smith. Smith, a former Marine pilot, originally outlined his idea for an overnight delivery service in a term paper he wrote for a Yale University economics class. He felt that air freight had different requirements than air passenger service and that a company specializing in air freight rather than making it an add-on to passenger service would find a lucrative business niche. Speed was more important than cost, in Smith’s view, and access to smaller cities was essential. His strategies included shipping all packages through a single hub and building a private fleet of aircraft. Company-owned planes would free the service from commercial-airline schedules and shipping regulations, while a single hub would permit the tight control that got packages to their destinations overnight. In making his dream a reality, Smith selected Memphis as his hub: it was centrally located and despite inclement weather its modern airport rarely closed.

FEDEX OPERATING COMPANIES SCAC CODES FOR FEDEX:

The Standard Carrier Alpha Code(SCAC) is a unique code used to identify transportation companies. It is typically two to four alphabetic letters long. It was developed by the National Motor Freight Traffic Association in the 1960s to help the transportation industry for computerizing data and records.

FDE – FedEx Express FDEG – FedEx Ground – A package delivery company FDCC – FedEx Custom Critical FEXF – FedEx Freight FXFE – FedEx LTL Freight East FXFW – FedEx LTL Freight West (formerly VIKN – Viking) FXNL – FedEx Freight National (formerly Watkins)

• FedEx Express (Orange “Ex”): The original overnight courier services, providing next day air service within the United States and time-definite international service. FedEx Express operates the largest civil aircraft fleet in the world and the largest fleet of wide bodied civil aircraft; it also carries more freight than any other airline.
• •           FedEx Ground (Green “Ex”): Guaranteed day-definite delivery within the United States and Canada at a cost savings as compared to time-definite FedEx Express. Uses a large fleet of trucks which are owned by the independent owner/operators and drivers are independent contractors who control individual delivery routes and territories. Formerly Roadway Package System (RPS).
• o          FedEx Home Delivery: A division of FedEx Ground, specializing in residential delivery Tuesday through Saturday and offers delivery options to provide more flexibility for residential recipients. The logo includes a drawing of a dog carrying a package known as spot.com. FedEx Home Delivery only operates in the United States. To make up the difference, FedEx Ground in Canada performs the business deliveries and residential deliveries.
• o          FedEx SmartPost: Consolidates parcels from merchants such as e-commerce and catalog companies and uses the United States Postal Service for the final delivery. Formerly the independent company Parcel Direct until FedEx acquired them for $120M in 2004.
• •           FedEx Freight (Red “Ex”): Less than truckload (LTL) and other freight services.
• FedEx is the second largest LTL carriers in the United States. FedEx Freight-National (FXFE)and(FXNL), the nation’s second-largest LTL carrier with $4.5 billion in revenue last year. If YELLOW and ROADWAY were not combined, FedEx Freight would be the number one LTL carrier in the UNITED STATES. [See Chart]
• o          FedEx Freight East: Formerly American Freightways.
• o          FedEx Freight West: Formerly Viking Freight.
• o          FedEx National LTL: Formerly Watkins Motor Lines.
• o          FedEx Freight Canada: Formerly Watkins Canada Express.
• o          Caribbean Transport Services: Up until 2003, a part of FedEx Trade Networks. Provides airfreight forwarding services between the U.S. mainland, Puerto Rico, the Dominican Republic, and other Caribbean islands.
• •           FedEx Custom Critical (Blue “Ex”): Delivers urgent, valuable, or hazardous items using trucks and chartered aircraft. Freight not accepted for transport includes perishable food, alcohol, livestock, household goods, hazardous waste and money. Drivers are independent contractors. Service in Mexico uses interline carriers. Formerly Roberts Cartage or Roberts Express.
• o          Passport Transport: Transports cars, especially those of high value.
• o          White Glove Services: Handles high-value or sensitive freight which may require special handling, extra security, or temperature controlled transport. For example, bacteria cultures, temperature sensitive medications, and certain food items can be transported at the temperature intended by the shipper.Air Expedite: Formerly known as CharterAir. Specializes in same and next day delivery of freight, including Saturday delivery. Capable of chartering exclusive-use aircraft from Cessna Caravans up to Antonov An-124s for both domestic and international shipments. Also provides airfreight options for freight normally considered too large and/or heavy to be shipped via normal Express Freight service.
• •           FedEx Trade Networks (Yellow “Ex”): Provides services relating to customs, insurance, and transportation advice. Formerly C.J. Tower & Sons, then Tower Group International.
• •           FedEx Supply Chain Services (Grey “Ex”): Provides logistics services including Critical Inventory Logistics, Transportation Management Services, Fulfillment Services, etc. Formerly Roadway Logistics System, then Caliber Logistics.
• •           FedEx Corporate Services (Grey “Ex”): Provides global marketing, planning and information technology (IT) services for the other FedEx operating companies.
• •           FedEx FCIS or FedEx Customer Information Services: Offering a customer service toll-free telephone line for customer questions. It is operated by an automated operator then will prompt the user to a live agent for uses of tracking, claims, scheduling pick-ups (Express, Ground, Same Day, Custom Critical, Freight Express, and Freight LTL), compliments and complaints, locations (both staffed counter locations and drop-boxes), ordering supplies, setting up FedEx accounts, billing etc.
• •           FedEx Office (formerly FedEx Kinko’s) (Blue “Ex”): The retail arm of the corporation, offers copying and digital printing, professional finishing, document creation, Internet access, computer rentals, videoconferencing, signs and graphics, notary, direct mail, Web-based printing, and FedEx shipping. Formerly an independent company, known as Kinko’s until it was acquired by FedEx in 2004 and rebranded to FedEx Kinko’s. In June 2008 the company was finally rebranded as FedEx Office.
• o          FedEx Office and Print Centers: Provides services such as copying, printing, Internet access and FedEx shipping.
• o          FedEx Ship Centers: Provides a central location for FedEx customers to deposit their packages for shipping, also offering a self service photocopy and fax machine, office products for packing and shipping, boxes and packaging services. Formerly, these locations were called FedEx World Service Centers.